When a refrigerator door water dispenser stops working on a GE refrigerator, it is often because of a simple complication that can be easily fixed. By troubleshooting the problem yourself, you may be able to avoid the cost of a professional repairman.
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Things you need
- Drinking glass
- Hair dryer
- Extension cord
Insert a drinking glass into the water dispenser. If you can you hear the pump running when you press the paddle with the glass, the electrical and mechanical parts are working. This means that the problem is most likely due to a blockage.
Check the water filter. It is usually in the back of the refrigerator and typically will have a plastic cap labelled "water filter." You may need a flashlight to find it. Unscrew the cap and pull the water filter out. If the filter is dirty, you need to replace it. A dirty filter can cause a gradual drop in water output.
Open the door and examine the area behind the water dispenser. If the water lines in the door have frozen, water won't flow. Turn on the hair dryer to a medium or high setting. Apply warm air around the front and back of the dispenser. Continue alternating between the front and back of the door for several minutes. Check the dispenser to see if it starts working again. If not, the blockage may be deeper in the system.
Empty the refrigerator and freezer. Store your perishable items in coolers. Unplug the refrigerator, open the doors and allow the refrigerator to sit for 24 hours. Plug it back in and try the dispenser again. If the problem was a frozen line, allowing the appliance to thaw should have corrected it.
See if your refrigerator is still under warranty. Call General Electric Answer Center at 800-626-2005. If the above steps did not correct the problem, you will need a professional repairman. The GE answer centre can direct you to an approved repairman and will be able to determine whether your refrigerator is still under warranty.
Tips and warnings
- Follow all of the guidelines set forth in your warranty. Using an unapproved repair service can void your warranty.
- Do not attempt to interfere with the wiring structure of your refrigerator. Any wiring work should be done by an approved serviceman.
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