How to Get a Rowenta Iron Fixed

Written by tanya lee
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How to Get a Rowenta Iron Fixed
Pack the iron in a sturdy box for shipping to a Rowenta service centre. (cardboard box image by MAXFX from

Rowenta manufactures a line of high-quality flat irons that provide many years of service. Should something go wrong, however, the company has a simple procedure for repairing the iron, and it is important to follow Rowenta's procedure. Taking the iron for repairs anywhere except an authorised Rowenta service centre voids the warranty.

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Things you need

  • Shipping carton and packing materials

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  1. 1

    Determine whether your iron is under warranty. Rowenta products are warranted against manufacturing and materials defects for one year from the purchase date. Rowenta will repair or replace a defective product at no charge.

  2. 2

    Locate the service centre nearest you. Rowenta has several service centres across the country:

    Arkansas Vanness, Inc. 11121 Rodney Parham Rd., Suite 32B Little Rock, AR 72212 501-666-0668

    California CES Concord (Northern CA) 1170-G Burnett Ave. Concord, CA 94520 925-827-1011

    CES Covina (Southern CA) 612 S. Shoppers Lane Covina, CA 91723 949-586-9479

    Colorado Nelson Appliance 1220 E. Filmore St. Colorado Springs, CO 80907 719-635-1928

    Florida Southern Electric 510 N. Paramore Ave. Orlando, FL 32801. 407-841-8824

    Maryland Waters Appliance 216 E. Diamond Ave. Gaithersburg, MD 20877 301-258-7500

    New York Turnpike Appliance 3495A Lawson Blvd. Oceanside, NY 11572 516-486-5700

    Washington Action Small Appliance 1500 145th Place SE Bellevue, WA 98007 425-643-9806

  3. 3

    Pack the iron for shipping using the original packaging materials, if you still have them, as the inner box. Use an outer box at least three inches larger than the inner box on all sides. Use packing peanuts or crumpled newspaper to fill the space between the inner and outer boxes. Include a note stating what the problem is. Include your name, address, phone number and e-mail.

  4. 4

    Ship the product to the service centre. If the problem is a defect and the iron is still under warranty, Rowenta will repair and return the item. If the product is no longer under warranty, Rowenta will contact you with an estimate for the repair.

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