How to Contact Norton Internet Security by Email

Written by jason artman
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How to Contact Norton Internet Security by Email
Symantec markets Norton Internet Security. (cd on cd image by Stephen Kirkby from Fotolia.com)

Norton Internet Security is a software program designed to help protect computers from viruses, spyware and other types of malicious software. If you own a copy of Norton Internet Security, it is important that you have the ability to contact Symantec, the maker of Norton Internet Security, by e-mail in the event that you have a problem and need to request support. Contact Symantec if you need information or help with Norton Internet Security or another Symantec product that you have purchased.

Skill level:
Moderately Easy

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Instructions

  1. 1

    Browse to the Symantec official website using the "Resource" link in this article. Scroll to the bottom of the window. Hover the mouse over the "Contact Us" link at the bottom, and click "Norton Support."

  2. 2

    Click the orange "Continue" button under "Product Support."

  3. 3

    Click the red "Contact Us" link in the lower left corner of the screen.

  4. 4

    Click the "Click Here to Email Us" link in the bottom right corner of the screen. This brings you to the Symantec e-mail form for support with Norton products. In the future, you can also reach this page by using the link in the "Resources" section of this article.

  5. 5

    Use the drop-down menu at the top of the window to describe the type of problem you are having. When the type of problem is selected, the email form changes to include fields for the information that Symantec needs in order to assist you.

  6. 6

    Click the orange "Submit" button at the bottom of the window to send the email when you are finished.

Tips and warnings

  • If your computer has an immediate support issue such as a virus that has infected the computer and is preventing you from working, you may wish to consider Norton Priority Care. This service costs £45.40 as of 2010. With it, a technical support representative connects to your computer and resolves the issue for you. Norton Priority Care can be reached at 1-877-294-5261.

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