Mercedes-Benz is a German luxury car manufacturer. Even a reputable manufacturer like Mercedes-Benz occasionally has recalls if a safety defect is discovered. If your Mercedes-Benz is affected by a recall, get it serviced by an authorised dealer at no cost to you. There are no time limits on when the work must be completed--except for tire recalls: You are legally required to have recalled tires fixed within 60 days of being notified of a recall.
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Check your mail. Mercedes-Benz will notify you via postal mail when a recall is issued for a Mercedes-Benz vehicle that you own.
Call the Mercedes-Benz customer service hotline toll-free by dialling 800-367-6372. The hotline deals with all recall issues and general customer complaints or concerns. A Mercedes-Benz customer service representative will be able to assist you with any questions you may have pertaining to a recall and can also help you find an authorised service centre for your car.
Search online for a recall concerning your specific Mercedes-Benz vehicle. Find your vehicle identification number (VIN). Your owner's manual will detail where the VIN is located in your car. It's typically found on the driver's side of your car's dashboard, on the front of the engine block or, on older Mercedes-Benz models, on the inside of the wheel hub of the front wheel on the driver's side. Enter this VIN number into the appropriate field at Carfax.com for an instant overview of any relevant recalls.
Review the databases of the National Highway Traffic Safety Administration's Office of Defects Investigation. This office of the U.S. government oversees all automobile recalls in America. Fill out the online form, entering criteria such as the make and model of the car, to see any current or past Mercedes-Benz recalls that are in effect.
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