When you purchased your Dell PC, it most likely came with a version of Windows (XP, Vista or 7) installed on it. From time to time, problems can happen with computers, and if a severe enough problem afflicted your computer, you may need to completely wipe it and restore it with the original operating system. This process can be accomplished thanks to the system recovery partition that Dell includes with most of their computers, which contains the original operating system and can be used to recover the machine.
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Back up any files from your computer that you want to save, if you are able to access them. Wiping your computer and restoring it to how it came from the factory will erase your files, so you should have them backed up before you continue.
Restart your computer. As it is booting back up, press the F8 key several times, until you see the "Advanced Boot Options" menu appear.
Choose the "Repair Your Computer" option and then press the "Enter" key.
Choose what language you want to use, click "Next," enter your login information, click "OK" and then click on "Dell Factory Image Restore."
Click "Next" and then check the box marked "Yes, reformat hard drive and restore system software to factory condition." Click the "Next" button and the system will be wiped and restored to the state in which it was when you first received it from Dell. Once the process is completed, press the "Finish" button and you will be able to log in to your computer.
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