How to Troubleshoot My Headset Microphone Not Working

Written by johnny kampis
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The headset for the Microsoft Xbox 360 plugs into a controller and allows players to communicate with each other while playing games online on the Xbox Live subscription service. You can adjust the volume or mute your conservations while playing. If you encounter problems with the headset's microphone, try some troubleshooting steps to solve the problem.

Skill level:


  1. 1

    Make sure the headset plug is fully inserted into the controller. The plug connects to the controller through the expansion port at the bottom of the controller. It can be easy to not push the plug all the way into the port when you first connect it. If it is not properly inserted, you will not hear any sounds from your earpiece, in addition to others not being able to hear you speak.

  2. 2

    Position the microphone about an inch from your mouth and slightly to the side, as Microsoft recommends. Also make sure the opening of the microphone is pointed toward your mouth. If it rotates on its axis, it can point away from your mouth, preventing others from hearing you.

  3. 3

    Check to see if the headset is muted. A switch on the plug allows you to mute your conversation when you flip it to the left. Flip it back to the right to use your microphone.

  4. 4

    Check the manual of the game you are playing. Some titles require you to push a button to speak into the microphone.

  5. 5

    Check to see if the volume is muted in the console's settings. Press the Xbox guide button on the controller and scroll to "Settings". Select "Preferences" and then "Voice". Make sure the option to mute is not selected. Increase your speaking volume by selecting the volume bar and toggling it with the left controller stick.

Tips and warnings

  • Do not attempt to fix a broken headset yourself. This will void the warranty on the peripheral.

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