Epson printers like the Stylus C62 are widely used by both home users and business owners, and with the right care and maintenance these inexpensive printers can provide many years of trouble-free service. Even so, it is important for every printer owner to develop some basic troubleshooting skills. Professional service for a small desktop printer like the C62 will be prohibitively expensive, so learning how to solve common problems on your own is the best way to keep your printer in service.
Unload the paper and set it aside. Shine a flashlight into the paper tray and look for any torn paper or other debris that may be clogging the paper path and causing the paper to jam. Use a pair of tweezers to remove any torn paper.
Spray compressed air into the paper tray to remove any accumulated paper dust. Paper dust can be a big problem, especially with cheaper brands of paper. Cleaning the paper tray can reduce issues with print quality as well as paper jams.
Place one or two pieces of paper in the printer and send a test job. Watch as the paper feeds into the printer and make sure it is feeding straight. If the paper appears to be skewed, adjust the paper guides so that they fit tightly against both side of the paper.
Avoid overfilling the tray. Many jamming issues with Epson printers are caused by an overfilled paper tray. It is best to keep the paper tray no more than 75 per cent full. Filling it to the fill line could cause the printer to grab more than one sheet of paper at a time.
Right-click the status monitor in the system tray to clean and align the print heads. This status monitor is an icon that looks like a printer. Right-click the icon and choose either "clean print heads" or "align print heads" from the menu. This will run a utility to clean the print heads and fix any issues with the nozzle spray pattern. This utility should be run each time the print cartridges are changed, but it should also be run when there is a problem with print quality.
Things you need
- Compressed air