Norton Internet Security is developed by Symantec and has become one of the most popular antivirus programs on the market. As a result, many viruses and malware programs have started to specifically target Norton by disabling it immediately upon infection. The failure of Norton to function when the computer first starts up is an early sign of infection. If this occurs, a virus is likely responsible and immediate action needs to be taken.
- Skill level:
- Moderately Easy
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Start Norton Internet Security. If it will not start at all, uninstall it and then reinstall it again. Under "Options," choose "Norton AntiVirus." Run a scan if you are able to and delete any threats that are found.
Under "System," click on "Auto-Protect." You will then see a section listed "How to Stay Protected."
Under that section, you will see an option labelled "Start Auto-Protect when Windows starts up (recommended)." Click that option to make sure it is disengaged.
Restart the computer.
Follow the same procedure listed above but this time enable the "Start Auto-Protect when Windows starts up (recommended)" feature.
Run another scan.
If the program is still not working properly, run a System Restore by accessing "Help and Support" through your Start menu. Click the "Pick a Task" option and then select "Undo changes to your computer with System Restore." This will eliminate any recent changes to your computer and hopefully remove any virus that has recently installed itself.
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