Users of the BlackBerry may find, upon rare occasion, that the device requires a master reset. This is performed if the BlackBerry freezes up or if the file system has become corrupt.
The master reset reverts all settings on the BlackBerry to the default factory settings. Research in Motion (RIM), the creators of the BlackBerry, had the insight to build the master reset function into the software settings on BlackBerry devices. Performing the master reset will delete all data and applications from the device. Reinstall all applications after executing the master reset.
- Skill level:
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Press the Main Menu button on the BlackBerry. The Main Menu button is located to the immediate left of the trackball.
Select the “Settings” icon on the Main Menu screen and press the trackball to click.
Click the “Options” icon on the Settings page.
Click “Security Options” on the Options screen.
Click “General Settings” on the Security Options screen.
Press the Main Menu button. The context menu will appear.
Select the “Wipe Handheld” option on the context menu and click with the trackball. The device will present a prompt for the user to type the word “BlackBerry” to confirm the operation.
Type “BlackBerry” without quotes into the text input box and click OK. The device will reset to the default factory settings.
Tips and warnings
- The master reset should take about 10 minutes to complete. If the hourglass shows for more than 10 minutes, remove the battery, reinsert the battery and restart the device.
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