How to complain to airlines about damaged baggage

Written by stacey price
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How to complain to airlines about damaged baggage
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Flying is often associated with fun, memorable experiences. Unfortunately, there are uncontrollable circumstances we face while travelling such as lost or damaged luggage. If you discover that your baggage has been damaged during transport, lodge a complaint with the airline.

Skill level:

Things you need

  • Airline ticket
  • Luggage claim number
  • Damage claim report

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  1. 1

    Report the damages immediately to your airline baggage services office at the airport location where the damage occurred. You will need to provide a copy of your airline ticket and your baggage claim number.

  2. 2

    Allow the baggage services office to inspect your luggage to determine the extent of the damages. If your luggage shows any liable damages you will be required to fill out a Damage to Property Report. Individuals travelling in the United States have 24 hours to get this report on file; individuals travelling outside the United States are given seven days to file the report.

  3. 3

    Keep a copy of this report for your records. This report will contain important information you will need to check the status of your claim.

Tips and warnings

  • If the Transportation Security Administration (TSA) inspected your luggage and you believe your luggage has been damaged as a result of that inspection, contact the TSA office at (866) 289-9673. TSA will always place written notification inside the luggage or place a seal on the outside of the luggage to inform you of the inspection.
  • Most airlines don't accept liability for damages such as: damage as a result from a TSA inspection; broken wheels; missing pull straps; minor cuts and scratches; damage as a result of over-packing; damage to luggage handles; fragile items damaged during transport; or items inappropriately packed or unsuitable for transportation.

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