PayPal is one of the more popular ways to pay for items bought online and the company has a dispute process in place. This helps protect buyers by making it easier for them to get a refund on purchases made using PayPal. To get a refund through PayPal, you need to start by opening a dispute.
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Visit PayPal and sign in to your account. Look for "My Account" and select the "Resolution Centre" option. Read through the dispute tutorials, which explain how the process works, what you need to do to submit a dispute and the information needed.
Find the transaction you need to dispute by looking through your history. The most recent charges are listed on the front page of your account, but you also have the chance to search through your transactions including those that occurred in the last few weeks or months. Select the transaction number and choose the "Dispute" option at the bottom of the page.
Enter the details of the account in the dispute form. PayPal asks for the reason why you want a refund or want to open a dispute and gives you space for adding more details. Explain in clear terms why you need a refund, such as buying an item that arrived broken or damaged.
Wait for a response from the seller and then log back in to your PayPal account to read the details and response. Then write your own response based on what the seller said. PayPal gives you the chance to correspond several times with the seller before making a ruling.
Check your PayPal account frequently. When the company makes a ruling, you'll be notified by email and also have a notice on your account. If PayPal sides with you, then the refund is automatically credited from the seller's account and placed in your account.
Tips and warnings
- Going through Paypal's dispute resolution is the only way to get a refund. If PayPal finds that the seller wasn't at fault, you won't receive a refund. The company may side with the seller for a variety of reasons, including a buyer who didn't pay for postage insurance on the purchase.
- If you plan to open a dispute with PayPal, do it as quickly as possible. PayPal only lets you dispute a charge for a certain period of time and if too much time has passed, you can't open a dispute or request a refund.
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