How to Refund a PayPal Payment

Written by ehow contributor
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PayPal is an online site that allows users to exchange money without revealing credit card or bank account information. The site can be used for buying a variety of goods or services online and is a preferred method of payment for eBay auctions. PayPal allows users to issue full or partial refunds for payments that were received in error. Users can initiate a refund online through the PayPal account information screen.

Skill level:

Things you need

  • PayPal account

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  1. 1

    Open the PayPal website in your web browser (see Resources for link). Enter your email address and password in the fields on the left-hand side of the page to log in to your PayPal account.

  2. 2

    Click on the "History" button toward the top of the page. Scroll through your list of transactions to locate the payment you wish to issue a refund for.

  3. 3

    Click on the blue "Details" link next to the transaction you are refunding. Scroll to the bottom of the page and click on the "Issue Refund" link.

  4. 4

    Enter the amount to be refunded in the "Refund Amount" box. Enter an optional note to the sender if desired. Click on the "Continue" button.

  5. 5

    Confirm the amount to be refunded. Click on the "Edit" button to change the amount. Click on the "Submit" button to refund the payment.

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