Some computer programs may seem like a great idea at the time you download them. Freeze.com's screensavers and toolbars often appeal to computer users who have a penchant for dolphin memorabilia. Unfortunately, before long, the program integrates itself into the Windows start-up as well as your Web browser, and it slowly takes over your computer. It's more irritating than harmful, but spyware and adware like this can be a real nuisance. Luckily, you can wipe Freeze off your computer without damaging your operating system or data.
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Press the "Ctrl," "Alt" and "Del" keys on your keyboard simultaneously and select "Start Task Manager" from the menu that appears. Click the "Processes" tab to see all of the programs currently running on your computer. If you are unable to access Task Manager -- some spyware programs block it -- perform this in procedure in Safe Mode.
Look for the Freeze programs in the list of processes and manually close each one. Freeze applications include "dolphinfree.exe," "wpaperfree.exe," "FreezeDownloader.exe," "Your Screen remove.exe," "YourScreen.exe" and "dummy.exe." None of these are standard Windows processes. Click on each process in the list, one by one, and click "End Process." If you don't see any of these processes, click on "Show Processes From All Users." Minimize Task Manager.
Download Microsoft Security Essentials from Microsoft.com and install the program by following the on-screen prompts. This program is free and it is regularly updated, allowing PC users to stay a step ahead of viruses and adware programs. Once the program is installed, run a full system scan. Security Essentials should detect Freeze.com and identify it as an undesirable application. Remove any viruses that Security Essentials identifies on your computer.
Remove all Freeze.com files from your computer manually. Click "Start" and then "Computer" to open a file browser. Double-click on "C:" and "Program Files." You may have to grant privileges to see or modify these files -- do so if prompted. Select and delete the following directories and all of their subfolders and files:
My Freeze.com Toolbar with NetAssistant
Free Offers from Freeze.com
Accept the warning about not being able to recover the deleted files. Close "Computer" and right-click on "Recycle Bin." Choose "Empty" to permanently delete its contents, including the Freeze.com software.
Tips and warnings
- To load Windows in Safe Mode, reboot your computer and tap "F8" immediately after it restarts and before the Windows splash screen displays. When the "Advanced Startup Menu" appears, use the arrow keys on your keyboard to select "Safe Mode" and press "Enter."
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