Hotpoint is a GE sub-brand available throughout North America. Hotpoint's refrigerator and freezer units are aimed at budget-conscious families. Learn how to troubleshoot a Hotpoint top freezer so you can keep storing your family's favourite foods and frozen desserts without hassle.
- Skill level:
- Moderately Easy
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Things you need
- Damp rag
Turn the Hotpoint freezer's temperature control dial, found on the top of the inside of the freezer unit, if you find that the temperatures are not cold enough. Hotpoint allows users to modify the temperature at which the unit operates, and the temperature might have been set too low to sustain freezing.
If you notice objects near the front consistently defrosting, make sure you haven't packed the freezer so full that its door cannot close. A package that's too close to the door or sticks out and breaks the freezer's rubber seal can let warmer air into the freezer. Similarly, avoid opening the freezer too often.
Rearrange objects in the freezer to allow greater air flow. The Hotpoint top freezer generates cold air and injects it into the unit through an air vent found at the back of the unit. Blocking the vent or stuffing the freezer with too many objects will prevent the Hotpoint freezer from successfully circulating subzero temperatures.
Check that the Hotpoint top freezer is plugged into an unshared electrical socket if you notice your food defrosting because the freezer generator is not turning on. Sharing an outlet or using an extension cord can overload your kitchen's circuitry and reduce the power that the freezer receives, thereby reducing its cooling potential.
Contact Hotpoint's warranty service department if it has been less than 10 years since you purchased the unit and you cannot successfully troubleshoot the appliance. Your problem might be connected to faulty parts or failed equipment, which is covered by your Hotpoint warranty for up to 10 years. You can reach the department toll-free at (800) 626-2224.
Tips and warnings
- Clean the freezer's surfaces regularly with a damp, warm rag to prevent a build-up of dirty ice deposits that can retain stains and smells.
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