How to Delete an AOL Email Address

Updated April 17, 2017

It's relatively easy to create an e-mail account with AOL, but it's not that easy to delete one. AOL offers e-mail addresses to paying customers, those who sign up for free and anyone who creates AOL Instant Messenger screen name. No deactivation link is provided for users of either of these services, which means a cancellation requires a phone call, letter or fax.

Do not sign into your e-mail account for six months to automatically deactivate it, if you're closing a free account. There is no way to fully delete an AOL e-mail account tied to an AOL Instant Messenger account.

Call 1-888-265-8008 to cancel your account if you are subscribed to AOL with a paid account. This is their direct cancellation line.

Say "cancellation" when your call is answered. You will initially speak to an automated system, but after answering your security question you will be transferred to an operator. Answer "no" to all offers they present you with.

Print and fill out a simple PDF form online at a website on which people can cancel their Internet provider (See Resources), if you wish to avoid a phone call. Mail the completed form to AOL at P.O. Box 65100, Sterling, VA 20165-8800. The form can also be faxed to 703-433-7283.

Follow up on the deletion of the email account to ensure it has been deactivated, especially if you are using a paid account.


If you are a paying AOL subscriber, secondary e-mail accounts can be deleted by the Master Account holder online. The Master Account can only be closed by following the above steps.

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About the Author

Mary Freeman is a freelance writer. She has held several editorial positions at the print publication, "The Otter Realm." She traveled throughout Europe, which ultimately resulted in an impromptu move to London, where she stayed for eight months. This life experience inspired her to pursue travel writing. Freeman received a degree in human communication from California State University.