Mobile phone contracts are difficult to get out of, and T-Mobile is no exception. IF you subscribe to T-Mobile, you probably already know that the company was merged with Orange in the UK to create EE. Whether coverage isn't as good as you thought it would be, you have moved to a new area with poor coverage, you have found a less expensive cell phone plan, or you just want to get rid of your mobile phone altogether, you are still under your contractual obligations. Fortunately, there are a few ways to get out of your contract with T-Mobile.
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Call the EE T-Mobile customer service number (see Resources). Find out when your contract is up, and voice your complaints to the customer service representative. Speak to a manager if possible. He may be able to resolve your complaint, or offer you upgrades or discounts.
Do the maths. Figure out how many months you have left in your contract and compare that to the early cancellation fee. If the amount you will pay for your mobile phone bill greatly exceeds the cancellation fee, consider paying the fee. Be wary if you have multiple phone lines -- the cancellation fee is per number (or line), so if you have three phones, you will have to pay to cancel each contract.
Sell your contract on websites like eBay. You benefit by getting out of your contract; the buyer benefits by a shorter contract without activation fees.
Wait for a "materially adverse" change in your coverage. Read all notices regarding changes in your mobile phone bill, and if there is an extra charge (no matter how small) that affects you, call customer service immediately to cancel your contract. Be sure to mention the words "materially adverse," and speak to a manager if necessary.
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