If you feela mortgage company has treated you unfairly, is not answering your needs, or is participating in deceptive lending practices, you do have recourse. There are a number of consumer-oriented organisations that aim to help current and prospective homeowners resolve a difficult situation with their lender. If you have tried to resolve the issue directly with your mortgage company without success, there are a few places you can contact to complain.
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Contact the local Better Business Bureau that deals with companies within the area of your mortgage company. Visit the main BBB website, enter the zip code of the mortgage company you want to make a complaint against and click "Go." Click "File Complaint." You will be allowed to give detailed information about your problem with the lender. You will be contacted with followups from the mortgage company and a possible resolution. If the other party doesn't answer, it will receive a strike against its Better Business Bureau record to warn other consumers.
Call your attorney general (and the one in the state where your mortgage company has its main office) and tell the office that you need to file a complaint against a mortgage company. You can also file a complaint online at some state attorney general websites.
Submit a complaint to the Federal Trade Commission (FTC). The FTC collects information about bad business practices and will follow up with an investigation and possible prosecutions if it finds that a business is behaving illegally or participating in actions that go against the public interest. Simply go to the FTC Complaint Assistant (see Resources) and answer a series of questions that will show you how to make a complaint specifically about a mortgage company.
Contact your mortgage lender's regulatory agency. If your lender is a bank, it could be regulated by the Federal Deposit Insurance Corporation, The Office of the Comptroller of the Currency, The Federal Reserve, the Office of Thrift Supervision or a state agency. You can call your bank to find out who its regulator is. If the lender is a credit union, its regulator is either the National Credit Union Administration or a state agency.
Contact the banking department in your state. In most states, this is the department that regulates mortgage companies. Inquire about how you can file a complaint against a mortgage company.
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