Guests like their hotel rooms to be squeaky clean and to smell fresh. The manager of the housekeeping staff or another upper management staff member is generally in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the rooms. Managers supervise housekeepers and inspect the rooms for optimum results and guest satisfaction. Housekeeping personnel assigned to each room are expected to properly complete a series of cleaning and sanitising duties.
Remove dirty linens, towels, and trash from the room and the bathroom. Remove the comforter/blanket. If items are scheduled to be laundered, remove them from the room. Otherwise, set them aside while changing the bed linens.
Put clean sheets on the bed (one fitted sheet, one flat sheet) and clean pillowcases on the pillows. Replace the blanket and comforter. Fold approximately 1/4 of the comforter down from the top of the bed, and set the pillows on the crease. Then pull the comforter up over the pillows back toward the top of the bed. This is the standard way to make the bed in many hotels.
Clean the bathroom. Use several rags to prevent cross contamination. Spray the bathtub and shower walls with bathroom cleaner, and wipe them down with a rag. Rinse with water if the chemical you use requires rinsing. Change the shower curtain if it is dirty. Spray the toilet and seat with bathroom cleaner, and wipe it down with a different rag.
Spray bathroom cleaner in the sink bowl and on the vanity surface. Use a new rag to wipe the vanity surface first and then wipe the sink bowl. Spray glass cleaner on the mirrors and wipe with a new rag. Replace trash bags, toilet paper, towels, and other amenities provided by the hotel such as soap, shampoo and shower cap.
Clean the mirrors, windows, TV, and phone in the guest room with the glass cleaner. Wipe down any hard surfaces of furniture such as the desk, dresser, nightstand, lamps, headboard and inside of drawers. Remove stains from the carpeting or upholstery with a cleaning product made specifically for carpeting and upholstery.
Replace trash bags in the room. Make sure all other items provided by the hotel are replaced, such as laundry bags, laundry slips, do-not-disturb signs, in-room guest guides, and chocolate for the pillows. Remove all rags and cleaning products from the room. Vacuum the carpet, and spray the room with air freshener.
Upon check-in, if a hotel room has not been satisfactorily cleaned, the front desk or the housekeeping staff should be contacted to correct any problems.
Tips and warnings
- Upon check-in, if a hotel room has not been satisfactorily cleaned, the front desk or the housekeeping staff should be contacted to correct any problems.