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Step 1
Consider your skills. Before heading down the 911 operator career path, you need to examine whether you possess the skills for this type of position. You need to have strong anticipation, memory and multi-tasking skills. Fast and accurate typing is another requirement.
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Step 2
Look for upcoming civil service examinations. Most counties hold annual or semi-annual civil service examinations in order to choose potential candidates for positions like a 911 operator. In order to find an upcoming test in your area, go to your state's Department of Civil Services site.
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Step 3
Take the examination. In order to prepare for the exam, you're going to need to prepare in several different areas. Most tests include an evaluation of your typing, memory, vocabulary, spelling and clerical accuracy skills. In addition, a psychological and oral directive evaluation will be given as well. If you do well on all parts of the exam, you'll start the training process.
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Step 4
Attend an extensive training course. Once the department hires you as a 911 operator, you'll go through training courses on the job and in the classroom. On average, you'll need to receive training for 6 months prior to taking calls on your own. Training programs teach the medical and logistical skills required for the job. An operator needs to know how to work a 911 address checking and grid map system.
Comments
911DISPATCHER said
on 14/01/2009 This article was obviously written by someone with little or no experience in the field. Dispatchers are hired by 911 centers, police and sheriffs departments, or e911 and one should look to those places not the "Dept of Civil Services" (which doesn't even exist in my state).