Dealing with a rude, arrogant and mean subordinate is a difficult task for any manager. Of course everyone wants their employees to get along and to move forward smoothly. However, sometimes this is not the case. Read on to learn how to deal with such a challenging situation.
- Skill level:
- Moderately Challenging
Other People Are Reading
Document the behavior. This is done in order to have proof and records of the disruptive behavior. Collect emails from complaining employees, complaints from customers and any other tool you can use in order to monitor this employee's behavior.
Look over all the documentation once you have collected enough. What kind of rude, arrogant and mean behavior is this person using? Are they rude to others and customers? Physically violent? Negligent on the job? This behavior can be any and all things you are trying to avoid with employees.
Compare the behaviors you have documented and reviewed with the company's handbook on conduct. Most likely your company will have a list of unacceptable behaviors. Make the connection between the rude, arrogant and mean behavior you are witnessing with the handbook and document it, so you can bring this concern to the proper department.
Contact your company's human resources department. Set up a meeting to discuss what your options are with this subordinate. Prepare a file on the employee to show the human Resources person how this person is violating company policy and ask to set up a disciplinary meeting.
Distribute discipline based on your company's policy and human resources' suggestions. Many company and state laws prohibit firing for a first offense. In some cases you will have to issue a warning and discuss the problems with the employee. Provide the same proof you did this with HR when discussing with the employee.