You can't download system recovery software from Hewlett-Packard's website, but can access full recovery options from your PC, provided it's fully operational. If your machine isn't responding or has a virus that's stopping you from reaching your system recovery software, you may be able to order a recovery disc from HP by post, depending on how old your computer is. Due to software licensing issues, HP only makes system recovery discs available for a few years after a product's release.
- Skill level:
- Moderately Easy
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Things you need
- External storage media
Back up any files you want to keep on external media before getting started. You'll lose all the data stored on your machine during the system recovery process. Disconnect any devices and cables and remove media from internal drives and any recently added internal hardware before continuing. Don't disconnect your monitor, keyboard, mouse or power cord.
Type "Recovery" from your Windows Start screen and select "HP Recovery Manager" from the Apps menu. Select "Windows Recovery Environment" and confirm you want to reboot by hitting the "OK" button. Choose "Troubleshoot" when your computer restarts.
Click or tap "Recovery Manager" and then "Windows 8." Select "Minimised Image Recovery" under "I need immediate help" and skip the backup process if you've already made copies of everything on your device you want to keep. Click or tap "Next" from the HP Recovery Manager welcome screen. Once Recovery Manager has prepared your computer for formatting, follow the on-screen instructions to restore your system.
Tips and warnings
- If Windows 8 won't start properly, power on your device and repeatedly press "F11" until the "Choose your keyboard layout" screen appears. Once you've selected a layout, your PC should restart. If your recovery partition is working correctly, you'll be able to select "Troubleshoot," access your Recovery Manager, select the "Minimised Image Recovery" option under "I need immediate help" and follow the onscreen instructions to restore your PC to its factory settings.
- Navigate to HP's Drivers and Downloads page and enter your device's model number in the search box if your PC won't start properly. If system recovery discs are available to order by post, you'll find them here. Once you have your disc, power your computer on and repeatedly press the "Escape" key. Hit "F9" to open the Boot Device Options menu, use the "arrow" keys to select the CD/DVD drive and press "Enter." Select "Run program from media" and then click "Next" to access Recovery Manager from disc.
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