Founded in 1841, Thomas Cook is the UK’s oldest travel company and also one of the biggest: it operates in 19 countries worldwide and provides the equivalent of 29,000 full-time jobs. Around 23 million people book holidays with Thomas Cook each year. The Thomas Cook website (thomascook.com) carries lots of information about the holidays, destinations and flights offered, but if you’d like more information, you can get in touch with the company in three main ways.
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Telephone the Thomas Cook call centre on 0844 895 0045 to speak to an adviser. Lines are open every day between 8 a.m. and 10 p.m., with the exception of Christmas Day. If possible, use a landline to make the call – at the time of publication, landline charges are fixed at 10p per minute, but calls made from a mobile phone can be charged at a significantly higher rate.
Use the online “live chat” service, available via the Thomas Cook website (thomascook.com/customer-services/), to chat live with a customer service adviser or send an email. Click the “live chat” or “email us” links at the right-hand-side of the screen and follow the prompts. The system will ask you to place your query into one of three categories – already booked, looking for a holiday, and Thomas Cook airlines – in order to direct you to an appropriate member of staff. Live chat staff are available seven days a week, between 8 a.m. and 10 p.m.
Visit a local Thomas Cook store if you would prefer to speak to someone in person. The company operates 1,089 retail outlets across the UK and Ireland at the time of publication, so it’s unlikely you’ll have to travel far to visit one. Find the store nearest to you by using the company’s “Store Locator” tool, available on the Thomas Cook website (travelagents.thomascook.com/store_locator.php) – just enter your postcode or nearest town into the search boxes and click “Find Stores”.
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