In early 2013 Microsoft updated all Hotmail accounts to the Outlook.com interface. This didn't affect your Hotmail email address, password or contacts, but it did slightly change the procedure for recovering a lost password or hacked account. If someone has changed the password of your email account so that you no longer have access to it, Microsoft needs to verify that you are the correct owner before restoring the account to you. Be aware that this process can take several days and isn't always successful.
- Skill level:
- Moderately Easy
Go to Microsoft's account recovery page (link in Resources).
Enter the email address you want to recover and a different, contact email address where Microsoft can correspond with you. Enter the verification characters and click "Next."
Complete the form on the next page with as much information as you can. The information requested includes your first and last names, date of birth, location, passwords you've used in the past, the subject lines of recent emails that you've sent, the names of any folders you've created and the email addresses of recent contacts. If you have an XBox Live account, provide the last 5 digits of your prepaid card number and the details of the credit card associated with the account.
Click "Submit" when you've entered as many details as possible. A page that says "Your information has been submitted successfully" will appear, with a PIN that you should write down. Microsoft will contact you, usually within 24 hours, to let you know if your initial submission was successful or to ask for more information.
Tips and warnings
- Provide the personal details you used when you set up your account.
- The more details you can supply, the easier it will be for Microsoft to validate your account.
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