The Bose SoundDock is a docking station for Apple iPods or iPhones. By placing the iPod or iPhone on the dock, a user can enjoy music stored on the device through a speaker system. As with any electronic device, however, problems can arise.
The most common problem with a SoundDock is a lack of audio output. This can stem from a bad connection between the iPhone or iPod with the SoundDock, or because the volume on either device is not turned up to an audible level.
The Bose SoundDock comes in different models, some of which must be plugged in to an electrical socket at all times for operation. Portable models have a lithium battery that can allow for operation without a power connection for a certain amount of time. No power supply is a common problem. Check the power cord for a good connection or make sure the battery is charged.
Another problem common to the Bose SoundDock is for the dock not to charge the device connected to it. The SoundDock comes with a list of devices that are compatible with its charging feature. Make sure the device being used is on the list. If it is, the problem most likely lies in the connection. A lack of audio is also often a problem when there is a charging issue.
Both the SoundDock and the device have their own volume control which must be turned to an audible level for the SoundDock to function. The SoundDock also features a remote control which is the only way to control the dock. The remote control operates on a battery that is accessed by opening a compartment on the bottom of the remote. A dead remote battery is a simple problem that can cause the user to think something more is wrong.