Problems with Verbatim portable hard drives vary depending on your model of hard drive, your operating system and your computer hardware. Some problems can include insufficient USB power output, the file system format, and potential overheating due to enclosure materials.
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Verbatim portable hard drives come formatted for use with Mac computers. If you're using it with a Windows or Linux computer, you will need to format it to a file system that your operating system will recognise; Windows computers typically work with NTFS, while modern Linux distributions use ext 4. If you have computers with mutliple operating systems, FAT32 is usually considered easier for all operating systems to recognise. Verbatim does not recommend switching a portable drive between PC and Mac computers once you've formatted the drive one way or the other.
While most computers supply adequate power with one USB port, older computers can have insufficient power output. If your computer doesn't seem to be powering the drive, use of a Y-shaped USB cable, designed to be plugged into two USB ports, can get more power to run the drive. Additionally, consider trying different USB ports on the same computer; some USB ports get more power than others.
Make sure that you have any relevant drivers related to the hard drive that you have purchased. If your drive didn't come with a set-up disc, you can check the Verbatim website for product drivers.
Of Verbatim's seven portable hard drives, four are enclosed in plastic; of the other three, one is enclosed in aluminium, one in leather, and one in rubber. While all the drives are tested to run well with their enclosure, metal enclosures conduct heat away from the hard drive and help to prevent overheating. Plastic, on the other hand, is an insulator, so plastic enclosures may contribute to heat build-up. Check plastic-enclosed drives for overheating and avoid leaving them plugged in when not in use.
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