The study of communication centres on verbal and non-verbal human interactions. Verbal communication are narrowed down to two basic types: interpersonal and public speaking. While the majority of verbal communication is done interpersonally, public speaking is crucial in interacting with society and influencing people.
Inter-personal communication deals with how people use language to communicate with each other one-on-one and in small group settings. Etiquette plays a large role in this form of communication's success and failure. It is also important how an individual views and is viewed by others. Inter-personal communication in a business setting has developed into a hierarchical system regarding etiquette.
Public speaking involves how an individual influences others in a one-way style of communication. Also important is how the speaker is perceived by others and how these others are influenced. Whether speaking to persuade or inform, this theory of communication is crucial to understanding people and societies.
Obstacles in Verbal Communication
Interpretation of another person's verbal cues is subjective and can be influenced by many things, such as differences of understanding within a particular language or between multiple languages. Cultural differences play a large role in verbal interpretation as well. Many times, people assume their messages are correctly interpreted when in fact that may not be the case, which results in potential problems and conflicts.