A salon code of conduct will allow your business to function in a professional manner. Your salon employees will be aware of what you as an owner expect of them when dealing with your clients. A code of conduct should clearly state what's appropriate dress and behaviour, and offences that might result in termination.
Every successful industry has standards and best practices. Create a salon code of conduct document outlining expectations for employees. Advisory services and management consulting firms can help you devise a manual appropriate for the salon industry. Require this manual of conduct to be signed by new employees and, if needed, revised at staff meetings.
Include a mission statement so employees know what your vision of your business is. Dress code and attendance expectations should be made clear. Cover how phones should be answered and appointments made; the telephone is sometimes the first client contact. Include sections on proper salon conversation, tolerance and respect toward others.
Regular staff discussions on conduct is an integral part of any successful salon. You can diffuse most situations by maintaining management presence. Make clients aware you have a salon code of conduct for your employees. Clients will appreciate and respect that your salon is run in a professional manner