Dispatch software for taxicabs is an essential component of a taxi service business. Choose this software with careful consideration of your budget, fleet size and any equipment requirements.
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Make a list of must have features that you just cannot do without. Consider the following features and any others based on your business needs.
Caller ID support
Communication equipment support
Map and directions support
Total Cost of Ownership
After the features, cost will be an important part of your decision making. You can find a full range of dispatch software, from free programs to software costing hundreds to thousands of dollars. Different software providers have a variety of pricing options, such as rent-to-own and leasing of software and equipment. Always consider the total cost of owning the software and the equipment over the life of the service. Also consider the installation and any ongoing support or upgrade costs. Keep in mind that you can manage a small fleet of cabs using free software and services like free calendars, e-mails, e-mail to pager software or e-mail to text software.
Support and Local Adoption
It's a good idea to check what software other taxi services in your area are using. Find out whether prompt support is provided by the software vendor, as a glitch in your dispatch software can bring your taxicab service to a standstill.
Technologies keep evolving, and so will your business needs. Consider carefully if the dispatch software can grow with your business. As your business evolves you may want to add support for features such as online booking and taxi pooling, so pick a software that can easily extend and support your future needs.
List of Vendors
Following is a brief list of dispatch software for taxicabs:
CORDIC cPaq Taxi Software
Easy Dispatch Inc.
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