Job description for a switchboard operator

Written by johna simon
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Job description for a switchboard operator
Switchboard operators must be able to handle stressful situations. (Image by Flickr.com, courtesy of Bahador Jamshidi)

Switchboard operators are found in almost every industry, from hospitals to cement companies. As the first-line contact for callers, switchboard operators are an important part of any company's operation.

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Job Purpose

According to myfuture.edu, an occupational advice website, switchboard operators "operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls, provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere."

Required Skills

Switchboard operators should have excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks. In addition, they must be able to make informed decisions quickly, and execute those decisions with confidence.

Job description for a switchboard operator
Switchboard operators must be able to handle stressful situations. (Image by Flickr.com, courtesy of Bahador Jamshidi)

Potential

Switchboard operators are in the unique position of knowing almost everything going on in the company for which they work. This insight provides them with many potential avenues for career advancement.

Pay Expectation

According to salary.com, the median pay for switchboard operators is £16,250 to £20,475 annually.

Job Outlook

According to collegetoolkit.com, the need for switchboard operators is declining because they are being replaced with automated phone systems. However, turnover will create some open positions. Collegekit.com reports that in 2008 there were approximately 181,000 switchboard operator positions in the United States. That number is expected to decrease to 163,400 by 2018, a 10 per cent decrease.

Additional Duties

Switchboard operators may be asked to handle general clerical duties such as correspondence, calendar management and meeting coordination.

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