What Is a Facilities Operations Manager?

Written by sharon o'toole
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What Is a Facilities Operations Manager?
The facilities manager is responsible for keeping the operation running smoothly. (Image by Flickr.com, courtesy of US Army Africa)

The overall function of a facilities operations manager is to ensure that processes needed to produce and distribute the products of an enterprise run smoothly and without unnecessary interruption. This job involves measuring and monitoring a variety of processes and, when necessary, intervening appropriately to prevent or resolve problems, overseeing each step along the way.

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The facilities operations manager is responsible for the effective management of buildings, power and equipment such as control and monitoring systems and heating, ventilation and air conditioning (HVAC) systems.


The tasks of the facilities operations manager include reviewing data related to facility performance to achieve consistent service and efficiency, planning and directing staff activities, establishing and implementing department goals, locating and procuring appropriate resources and managing budgets.


Required knowledge includes technical expertise in the operations of the enterprise, and knowledge of management, human resources processes, quality control and budgeting.


Some of the key skills needed by the facilities operations manager include good judgment and decision-making skills, the ability to think critically and solve problems, and monitoring and coordination skills.


Tools commonly employed by the facilities operations manager include computers, a wide variety of software programs, PDAs and organisers and communication tools such as phones, pagers and two-way radios.

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