A housekeeping manager supervises cleaning personnel to ensure guestrooms are attractive, according to CareerPlanner.com. She can work for businesses such as hotels, educational institutions, casinos or hospitals. Employment of these workers was projected to grow 5 per cent from 2008 to 2018, according to the U.S. Department of Labor Bureau of Labor Statistics. The average housekeeping manager salary in 2010 was £22,100, according to Indeed.com. Housekeeping managers must meet several responsibilities and skills requirements to do their jobs effectively.
Housekeeping managers are responsible for obtaining a list of rooms to be cleaned quickly, as well as potential discharges and checkouts to prepare work assignments, according to CareerPlanner.com. They also look into guest complaints about service or equipment and inspect their employees' work. In addition, housekeeping managers monitor stock, buy new furnishings, inspect the building to identify repair or replacement needs and recommend improvements to ensure more efficient operation. These professionals usually must attend regular management and finance meetings as well. They also must be willing to help with deep cleaning projects or assist during unexpected rushes. Housekeeping managers in a hospital environment especially must be concerned with meeting hospital sanitation regulations, according to MedicalWorkers.com.
When dealing with housekeeping staff, housekeeping managers also must handle in-service and orientation training to explain work procedures and policies to personnel in addition to showing them how to use and care for equipment. They also prepare payroll, room occupancy, work assignment, personnel and department expenses reports and look over such records to predict department personnel requirements. In addition, housekeeping managers handle employees' time cards, hire employees, screen job applicants and recommend promotions or discharges.
Housekeeping managers must have strong customer service skills. They also should be able to work well with employees, which includes understanding how to hire and train individuals, administer benefits packages and engage in labour relations activities. In addition, they must be strong leaders and strategic planners. These professionals should have strong verbal and written communication skills, have good time management skills, be active listeners and have good decision-making skills. Housekeeping managers also must be very organised and responsible with money. In addition, these individuals might need to be familiar with computer software such as Microsoft PowerPoint, Word, Outlook and Excel.
Housekeeping managers usually work indoors and must be open to working nights, holidays and weekends. They also should be able to lift or carry items weighing up to 22.7 Kilogram and push or pull heavier items. These professionals typically stand, walk, bend, kneel and stoop constantly. Therefore, they must be physically fit.
Usually a high school diploma or GED is all that is required to become a housekeeping manager, but college experience is preferred. Individuals who have a degree or diploma in hotel management, completed an accredited course in administrative housekeeping or completed an associate's or bachelor's degree program in business or a related field have an advantage. Some employers also look for individuals who have a minimum number of years of housekeeping experience and supervisory experience, according to InterContinental Boston luxury hotel and JobMail.com. In addition, housekeeping managers are expected to continue to complete in-service training. A small number of cleaning supervisors and managers are members of the International Executive Housekeepers Association, which offers two kinds of executive housekeeper certification programs for these professionals as well.
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