Ramp agents typically work for airlines on the ground and tarmac at airports. Ramp agents are most visible to airline passengers in their role as baggage handlers as they load and unload luggage and cargo to and from aircraft, but they are also responsible for many other tasks related to arriving and departing flights.
Ramp agents provide safety and security around the parked aircraft, load and unload baggage, direct all arriving and departing aircraft to and away from the gate, operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations, among other duties.
Most ramp agent positions require the applicant to be at least eighteen years of age, be legally authorised to work in the particular country, have a valid driver's license, be able to lift heavy items and objects, type at least thirty words per minute, and have good communication skills.
In order to be a ramp agent, you must also be able to read, write, and speak fluently in English, work within a stressful and fast-paced environment with quick deadlines, work independently and with a team, work a flexible or rotating schedule including nights, weekends, and holidays, work in a variety of weather conditions, and pass a background investigation when being hired.
Most ramp agent positions require the applicant to have high school completed.
According to the U.S. Bureau of Labor Statistics' Occupational Outlook Handbook, baggage handlers or ramp agents start at around £5.50 per hour. The average hourly wage is around £8.40, with the more senior and highest paid employees earning over £13.00 per hour.