A hotel front office manager is responsible for supervising all duties of the front desk. They are also a liaison for all interdepartment communications, requiring excellent communication and leadership skills.
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Front office managers are often required to hold a college degree in hospitality or management. It is also possible to progress to this position gradually from lower levels of management without formal education.
Superior supervision, multitasking, decision making and time-management skills are essential. Front office managers are also required to tend to customer complaints and queries in a pleasant and level-headed manner.
Typically, a hotel front office manager is responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services. They are also responsible for the management of front office personnel such as staff training and shift scheduling.
Hotel front office managers typically receive health insurance and retirement benefits. The average salary in the United States is £37,246 per year, as of October 2009.
Hotel management can be a stressful, fast-paced environment. Front office managers might be required to work irregular hours or remain on call to work at short notice.
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