An operations clerk handles office duties for a company’s top executive. Sounds simple, but the responsibilities of an operations clerk are vital in helping a company run smoothly. Operations clerks answer phones, greet clients, schedule appointments, type reports and letters written by chief officers, and handle an array of other related tasks. In some instances, they might take care of light bookkeeping duties or post updates to the company website.
Operations clerks work in practically every industry, as nearly every top executive or operations director needs someone to assist with everyday tasks to save them time. Operations clerks sometimes even act as spokespersons for their supervisors, relaying important information to other employees, clients or the general public. They also remind their supervisors of important appointments and meetings, as well as take minutes during executive sessions.
Operations clerks have to be prepared to handle a wide array of tasks, often juggling a variety of assignments at the same time. They must possess strong communication skills and be proficient in areas such as typing, math, grammar and computers. They also need to be good listeners, capably following the instructions of the company’s most important employer. On top of those things, operations clerks should be organised, professional, courteous and own a strong work ethic and understanding of their company’s mission.
The majority of operations clerks can learn on the job with little more than a high school diploma. That said, most top executives prefer that their assistants have prior experience working in the clerical field, whether it be as a secretary, receptionist or front-desk associate. Occasionally, operations clerks will be required to have some postsecondary education as well--such as a certificate from a vocational school or even an associate's degree from a community college.
Opportunities for executive secretaries such as operations clerks are expected to be abundant. According to the U.S. Bureau of Labor Statistics, employment of such workers is expected to increase by 13 per cent through 2018, which is as fast as the average growth rate for all professions.
Operations clerks typically make more than clerks at other levels, and can make a nice living depending on their industry and responsibilities. According to the BLS, executive assistants made a median salary of more than £26,000 in May 2008. Some made in excess of £29,250 per year, the BLS reported.