A billing administrator -- also known as a credit controller -- handles the collection of bills and accounts for a company. Billing administrators also hire and organise employees who handle similar roles within their department. Mostly, they keep track of what customers or clients owe their company money, and in the event an account is overdue, attempt to contact the customer through email, phone or by post.
Billing administrators keep track of accounts, usually via computer software. They manage customer information, such as name, address and phone number as well as how much they owe and when it is due. They often send out reminders when the time nears for a customer to pay, flagging delinquent accounts and assessing late fees. Occasionally, billing administrators will work with customers behind to set up new plans of smaller payments over a longer period of time. On top of those things, they must make certain their staff are motivated and that each member understands her role.
Billing administrators must have a combination of maths and communication skills. That’s because not only do they hold jobs that revolve around numbers, but they also have to interact with customers (and staff members) on an almost daily basis. They should be assertive, organised, professional, analytical and capable of solving problems. They also are likely to need to demonstrate patience and resilience when attempting to contact customers -- particularly those with overdue accounts. Basic computer skills are a must.
Since billing administrators work in such a wide array of industries, requirements vary greatly. Most companies favour candidates with a degree, with an emphasis on courses in business, maths, communications, administration, finances and accounting. Occasionally, billing administrators may only be required to possess A levels as they learn on the job. Almost all must spend time as everyday bill and account collectors before being handed the keys to the department, however.
The outlook for bill and account collectors is promising for at least the next decade and perhaps beyond. Jobs for bill collectors are expected to grow by 19 per cent until 2018, which is considerably faster than all vocations. While those numbers aren’t specific to billing administrators, their opportunities are likely to increase at a similar rate.
Billing administrators can make a nice living, provided they have enough experience and, of course, success. As of 2014, salaries start at £16,000 per year and can rise to more than £40,000 for experienced candidates.