Counter clerks assist a business’s customers by explaining products and services, documenting transactions and collecting payment. About 448,200 counter clerks held jobs in 2008, according to the U.S. Bureau of Labor Statistics. They work for a variety of businesses including retail establishments, service providers and rental outlets.
In addition to providing customer service, counter clerks greet business patrons, answer telephone inquiries from customers and prepare merchandise for sale. As the primary point of contact for customers, they must maintain a professional demeanour and be knowledgeable about the business’s products and services.
Counter clerk positions are generally entry-level jobs and require little to no formal education or prior experience. Most training occurs on the job under the guidance of more experienced employees, according to the U.S. Bureau of Labor Statistics. Candidates should have strong communication skills and a working knowledge of basic mathematics and money handling.
Counter clerks earned a median annual wage of £13,845 in 2009, according to the U.S. Bureau of Labor Statistics.
Projections from the U.S. Bureau of Labor Statistics show that employment for counter clerks will grow by three per cent through 2018. Companies’ desire to boost customer service will fuel this growth.
Counter clerks typically work in part-time positions and maintain a varied work schedule that may include evening, weekend and holiday hours to meet the needs of a business's customers.