Customer service agent job description

Written by kat consador
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Customer service agent job description
A customer service agent has excellent communication skills. (Getty creative)

Customer service agents provide the vital link between customers and the companies who produce products or provide services. Customer service agents are responsible in responding and resolving customer inquiries or problems. Customer service agents are also known as customer service representatives.


Good communication and problem-solving abilities are important for customer service agents. Customer service agents help customers with questions, problems and complaints. A customer service agent interacts with customers on the phone, e-mail, fax, post, online chat or face-to-face. Customer service agents may also conduct some research on-the-job by looking up information on databases or the Internet.


According to employment agency Reed, the average salary for a customer service agent is just over £22,000 per year, with entry-level customer service advisors starting at around £17,800. The National Careers Service reports that some positions have starting salaries as low as £12,000.


Businesses that employ high numbers of customer service representatives include insurance companies, government agencies, employment agencies, utilities and financial services.


Customer service agents often are found in office settings that are comfortable, clean and well-lit. These workers may be found in workstations or cubicle spaces that include telephones, computers and headsets. Call centres may be crowded and noisy. The work can be stressful and repetitious with little time between phone calls. Some customer service agents even telecommute from their homes. Other customer service agents can be found in retail stores.


There are no specific requirements for most customer service positions, but the National Careers Service reports that employers may want applicants to have A-C grades in GCSEs in subjects such as English and maths.

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