A claims assistant is an administrative professional who supports claims adjusters, appraisers, examiners or investigators. These professionals work for an insurance or claims processing organisation. Work involves processing claims and handling a variety of other administrative responsibilities for senior staff members to ensure accuracy and timely processing.
Most employers require a high school diploma or GED for this occupation. Other qualifications include strong typing skills, as well as the ability to use computer software and database applications related to claims services. Most of these professionals interact with staff and customers on a daily basis, so excellent customer service and communication skills are also required.
Supporting senior staff members of a claims or insurance organisation includes answering phones, taking and distributing messages, as well as providing customers with information as requested. A claims assistant also types and distributes correspondence, enters data into a computer database and organises and maintains files.
A claims assistant also assists in processing claims. This can include receiving information from customers, entering the appropriate information into a claims database and explaining the process of submitting a claim to customers. The information is then forwarded to a senior staff member to complete the required actions to process the claim. After the claim is processed, the claims assistant may also prepare payments for disbursement to customers.
Claims processing can require a substantial amount of investigation, processing and paperwork. Because claims adjusters, appraisers, examiners and investigators are often required to do their responsibilities outside the office, a claims assistant ensures customers are addressed and the claims are processed accurately and in a timely fashion.
Salary can range for this occupation depending on the amount of responsibilities of the claim assistant and size of the claims or insurance organisation. In June 2010, CBSalary.com lists a national average salary of £19,920 per year for this occupation.