Hotel room attendants play a pivotal role in the hospitality industry. These workers make sure that rooms are comfortable, clean and fully-stocked. According to Hospitality America, a leading hotel management and consulting service, room attendants are responsible for the overall appearance and cleanliness of guest rooms. Room attendants are also commonly known as maids and housekeepers.
Room attendants visit guest rooms on a daily basis. According to Hospitality America, workers replace bed linens with fresh linens and used towels with clean towels. During these visits, attendants replenish toiletries, snacks, coffee, tea and other items. Room attendants tidy and clean the guest's room during the duration of their stay. Workers also conduct thorough cleaning in order to prepare the room for future guests. Room attendants provide complimentary services for guests, such as retrieving items by request during their stay. Room attendants also respect guest's privacy and are careful to enter rooms. Attendants knock before entering and respect door hangers that display messages, such as "Do not disturb" or "Please, come back later."
Environment and Hours
Room attendants are found in hotels and other accommodations, typically cleaning and organising guest rooms. Workers can also be found in the hallways pushing carts containing cleaning supplies, linens and more. A room attendant may also be in other areas, such as the laundry room or supply room. According to the U.S. Bureau of Labor Statistics, hotels are open 24 hours a day, so room attendants work variable shifts. Employees work part-time or full-time and have the opportunity to choose schedules that fit their availability based on the hotel's needs.
Education and Training
According to the U.S. Bureau of Labor Statistics, room attendants do not need any form of formal education. Most receive informal on-the-job training. Workers must have the ability to perform simple math and have the ability to follow instructions. New employees typically work with an experienced employee by conducting routine cleaning. Employers typically look for job candidates who are hard-working, dependable and in good health.
According to the U.S. Bureau of Labor Statistics, maids and housekeeping cleaners in accommodations earned £5.60 per hour in May 2008. Earnings within hotels and other accommodations are typically lower than the average compared to all other industries. In other industries, maids and housekeeping earned £5.90 per hour in May 2008.
Employment within the hotel industry is expected to grow by five per cent through 2018, according to the U.S. Bureau of Labor Statistics. Most job openings will occur in full-service hotels, such as convention, casino or resort hotels, because these environments employ the most workers.