Car wash attendants often determine if a customer will return for repeat visits. Attendants' main responsibility is to clean the car. A lot of washes have a tunnel with wraps and brushes that clean the exterior of the car. Attendants are expected to perform various cleaning services in an efficient manner. Attendants with a variety of skills are valuable. Other duties may be assigned to an attendant from time to time.
Many types of cleaning services can be performed on a car. Vacuuming and cleaning the windows are the most basic. Many car washes offer detailed services, which are more thorough cleanings that require more time. Shampooing carpets and seats require special tools that attendants must learn how to operate. Cloth seats and carpets can be damaged with improper use of the cleaning tools. Vehicles need a wax on the exterior at least a couple times a year to protect the paint and clear coat. Attendants must be properly trained on using a buffer to apply the wax. Vehicle paint can be damaged with improper use of a buffer.
Car washing involves standing and bending for long periods of time. Most cleaning is done in the shade, but the long hours can take their toll on anyone. Attendants need to take care of their bodies. Getting proper rest and drinking plenty of water will help attendants perform their jobs at a high level all day. Initially, the physical demands will seem tough, but over time attendants should get used to them. Everything eventually will become routine.
Dealing with customers is inevitable. There will always be a customer who will ask questions about various cleaning topics. Many customers will ask why something wasn't cleaned the way they wanted. Attendants need to explain that sometimes everything won't come clean. Some cars have stains that are permanent. Attendants need to explain this in a mild manner. Most customers will understand, but some won't.
Sometimes it seems like everyone wants his car cleaned at the same time. Attendants need to prioritise their time. Cleaning services like waxing and shampooing will take a lot longer than a simple vacuum. Attendants need to determine what cars should be cleaned first, based on what time the customer arrived and how long the job will take. Some customers are willing to wait a while; some will be in a hurry. Clean the vehicles of customers who are in a hurry first to get them on their way.
Visit a local car wash and observe what an attendant does. Don't be afraid to ask questions if they're not busy. Most attendants and supervisors will be willing to talk if they're not busy. Car washes will always be looking to hire new help, especially during the summer months. Cleaning cars can be a rewarding job. A lot of people are willing to pay a premium price to keep their cars looking good.
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