Beauty salon managers must have a working knowledge of hairstyling and other types of cosmetic and spa procedures, bookkeeping and business skills, and an amiable personality to deal with clients and employees. Many community colleges and beauty schools offer associate degrees in salon management. An experienced beautician with good business skills can secure a job as a hair salon manager even without a degree. Beauty salon managers across the United States make an average salary between £17,966 to £28,650 per year, according to data from PayScale.com as of May 2010.
Hires and Trains Employees
Every salon has an image it wishes to convey and a certain clientele. Some salon managers are more specific than others about stylist and technician qualifications. Beauty salon supervisors need to check references and certification before hiring any hairdresser or cosmetologist. The manager places ads in newspapers, trade publications and on industry websites to find appropriate employees. Once hired, stylists must be trained in the salon’s procedures. The manager also hires and trains receptionists, janitors and other ancillary staff.
Follows Health and Safety Standards
A good manager ensures that the salon remains clean and well-kept even during the busiest times. They make sure that the business complies with OSHA (Occupational Safety and Health Administration) regulations, and that all hairstylists, manicurists and other technicians have the proper licensing and safety training. They oversee the maintenance of nail dryers, sterilisation equipment and other items used by customers and cosmetologists.
Oversees Cash and Credit Transactions
A hair salon’s manager handles daily bookkeeping, including cash and credit card transactions and bank deposits. They also approve and track petty expenses, and maintain monthly budgets for inventory, advertising, salon improvements and other items. They work with the salon owner to lower overhead and maximise profits for the business while maintaining quality service.
Managers order shampoo, conditioner, hair colour, highlighting kits, combs, blow dryers and other products used by staff. They check supplies and restock when necessary. The stylists have a say in the type of products needed, but the manager (and occasionally the owner) remains ultimately responsible for the general hair and cosmetology items used in the salon, as well as the retail products sold to clients.
The manager schedules work times for receptionists, stylists and stylist assistants. He may fill in when an employee’s out sick or on vacation. Hairdressers who book their own appointments must let the manager know so they can add the dates to the receptionist’s master book.
A salon manager must handle client concerns and complaints when a stylist or other employee can't resolve the situation. A supervisor needs a calm and diplomatic personality, and a sharp eye to prevent mishaps before they occur. They should monitor the activity in the shop to make sure clients aren't uncomfortable or left alone too long. Even the best stylist or employee may sometimes be distracted when they have too many clients during busy times, so a manager can help keep customers satisfied.