"Retail operations manager" is another way of describing a sales worker supervisor. These managers perform all of the supervisory duties of a manager, such as recruiting, training, evaluating, letting go and assigning tasks to retail workers. They also have various other duties, such as working the sales floor when the store has many customers.
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The work that the operations manager oversees can vary depending on the store. These managers often focus on customer service, inventory, store cleanliness, store displays, product stocking, customer complaints and returns. Sometimes these activities are carried out by the retail operations manager during peak periods, according to CompUSA. The retail operations manager is also responsible for tracking the progress of the store to determine if the store is meeting revenue goals. The retail operations manager must make sure that costs are minimised and also that inventory is always available so there are never shortages. Stores that are a part of a larger company must report all activities to upper management.
Retail operations managers usually need high school diplomas and are often promoted to the position of operations manager after several years of experience and a demonstrated aptitude for leadership. Some retail operations managers transfer to different stores outside of their company to find better work, according to CompUSA.
Interpersonal skills are needed by retail operations managers because they must work well both with their staff and also with customers. They must also have good time-management and multitasking skills. These managers sometimes work by themselves, so they must be able to exercise independent judgment. Oral and written communication skills are needed; retail operations managers must be articulate when delegating tasks and must also be able to write clear reports. Most stores have a computer that must be used for various tasks, so computer skills are often needed. According to the U.S. Bureau of Labor Statistics (BLS), retail operations managers need to be able to work 40 hours a week and must often work irregular hours.
In 2008, 2.2 million sales worker supervisors held jobs, according to the BLS. Between 2008 and 2018, the need for sales worker supervisors is expected to grow by 5 per cent. Most of the growth will occur in professional, scientific and technical industries.
The median salary for sales worker supervisors in 2008 was £22,951, according to the BLS. The highest 10 per cent earned more than £40,280, while the lowest 10 per cent earned less than £14,436. Those working in the building materials and commercial equipment and supplies industries earned the most, while those working for department stores earned the least.
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