A sales floor associate must demonstrate excellent customer service while assisting customers with finding and purchasing store merchandise. Typically, sales floor associates work in the retail industry, and they interact directly with customers throughout the day. Successful sales floor associates have good communication skills and enjoy working with people.
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A sales floor associate is usually the first point of contact when a customer enters a store. The associate must have a friendly and inviting demeanour. Also, a sales floor associate must be able to effectively communicate with all types of customers. For that reason, the sales associate must be courteous, tactful and patient. Likewise, the sales associate must be knowledgeable of the store merchandise.
A sales floor associate is responsible for circulating the store or a particular area of the store and assisting customers. The associate must be able to stand for long periods of time. Many stores require the sales associate to participate in inventory counts. So, the sales floor associate must be able to lift a certain weight depending the store's merchandise. Additionally, the sales floor associate may be required to transport quantities of merchandise throughout the store and stock shelves and display areas.
Many stores require the sales floor associates to have some level of customer service or sales experience. On the other hand, some stores accept entry-level sales associates and provide training and guidance. Nevertheless, the store managers and supervisors must ensure that new sales floor associates can effectively represent the store by interacting with customers in a warm and welcoming manner.
A sales floor associate helps customers locate store merchandise, and the associate has actual knowledge of product aspects and the usefulness of the product. Similarly, the sales associate has knowledge of any promotions and advertisements. Many stores require the sales floor associates to initiate communication with the customer. The sales associate is responsible for helping keep the store neat and orderly, and often returns merchandise to its correct location and helps maintain the store displays.
Sales floor associates usually work flexible schedules that may consist of nights and weekends. The average wage for this type of job is £5 per hour. Depending on the store, sales floor associates may work in shifts each week, or the schedule may change from week to week. Sales floor associates often work in a team-oriented environment and may need approval from a supervisor to leave the floor.
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