Housekeeping supervisors oversee the duties performed by housekeeping staff in hotels, universities, office buildings, schools and other facilities that require regular cleaning and maintenance. Housekeeping supervisors are required to have some experience performing housekeeping duties, must possess keen observation skills, be detail-oriented, and competent in verbal and written communications.
Training the housekeeping staff is a primary responsbility. This means educating new hires on the policies and procedures of the company, methods of cleaning and maintenance, locations of supplies and the layout of the facility. An employee's ability to execute a job function is often a direct reflection upon the supervisor and quality of training.
Written and Verbal Communication
A housekeeping supervisor must communicate effectively, both in writing and verbally. She must clearly communicate expectations, suggestions, constructive criticism and company policy in a professional and easy-to-understand manner. Housekeeping supervisors use written communication to complete paperwork on daily activities, employee progress and needed supplies.
Time management is another critical function for housekeeping supervisors. He creates employee work schedules, designates when and how the workload will be accomplished, enforces the rules and regulations regarding breaks and lunches, and reports employee tardiness and absences.
Obtaining and Maintaining Equipment
Housekeeping supervisors are responsible for taking inventory and ordering supplies. It's her duty to make sure employees have ample materials to perform jobs quickly and efficiently. She's also required to know how to maintain equipment, such as vacuum cleaners and floor cleaning machines, and perform simple repairs. Should equipment require serious repairs, she's responsible for getting that done or ordering new equipment.
Customer service is also important for housekeeping supervisors. He must be polite, professional and open-minded at all times. He must listen to customer complaints and suggestions, and provide constructive feedback to his staff.
Housekeeping supervisors often work alongside staff to fulfil minor cleaning and maintenance needs. She may make beds, take out trash, change light bulbs and other tasks to ensure the work is done in a timely and efficient manner. In her staff is short-handed, she may fulfil the role of the missing team member and perform those duties for the day.