A Hotel Group Sales Coordinator assists the Director of Sales and Sales Manager with hotel events and parties. The Sales Coordinator ensures that hotel meetings, conferences, wedding parties and so on go smoothly by keeping in close contact with the clients and consistently meeting their demands. This position requires strong communication skills, both written and verbal, and the ability to keep a positive attitude in an extremely fast-pace and demanding work environment.
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The Hotel Group Sales Coordinator is one of the first contacts a client has with a hotel and the services the hotel provides.Unlike the Director of Sales and Sales Manager--who promote and up-sell group activities at a hotel--the Sales Coordinator reserves group events and follows-up with client requests and updates directors and managers on the number of expected guests and location preferences.
The Group Sales Coordinator answers phones, makes follow-up calls with prospective clients, and holds meetings with clients look to book an event. The coordinator reports to the director and manager about conflicts and concerns with a party booking a group function. Additionally, coordinators follow-through with client requests and delegate responsibilities to event managers who take actually run an event. The coordinator does not attend an event unless called upon to by a manager.
The sales coordinator also assists the sales department with overall sales-related administrative duties. Administrative functions include creating and sending out hotel agreements for sales managers; creating and distributing banquet event orders and facilitating weekly operations meeting. A coordinator also orders office supplies, files invoices and assists the Director of Sales with various weekly, monthly and quarterly reports.
The Group Sales Coordinator helps bring together wedding events by selling the hotel's special banquet rooms and services. The coordinator makes sure that group events within the hotel meet the hotel's level of quality standards. For instance, if a hotel offers a gourmet menu and white tablecloth dining in the main hotel restaurant, guests dining in a group deserve the same standards as hotel guests receive.
The Sales Director or Manager may also ask the coordinator to attend events in their places. The coordinator may travel to hotel trade-shows, local or national sales meetings and other hospitality-related events.
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