In large corporations, sales, delivery and support organisations collaborate to produce products and services. Engagement Managers typically work on complex project teams as the contact person for decisions about schedules. They resolve problems caused by dependencies. Through this work, these managers enable contract fulfilment, issue resolution and return on investment (ROI). An effective Engagement Manager ensures that people involved have a complete understanding of their roles and commitments.
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Engagement Managers are typically found in both medium-size and Fortune 500 companies. Responsible for a large account, set of accounts or a subset of accounts, the role is similar to that of a project manager but not confined to a single project life cycle. Engagement management is more of a consulting process. The Engagement Manager mentors the entire team to ensure everyone is involved and passionate about the tasks at hand.
Engagement Managers function as coordinators. You manage the partnerships and handle escalation issues. Since an Engagement Manager schedules and facilitates regular meetings between various organisations and clients, you have the opportunity for frequent travel between locations, coordinating account details. As an Engagement Manager overseeing multidimensional projects, you develop reports on progress, ensure readiness and recommend enhancements. You also contribute to risk management plans and execution.
Required Skills and Experience
Critical skills include decision making, facilitation, influencing, financial acumen and negotiation. Strong written and verbal communication aptitude is a must. Engagement Manager jobs usually require a Bachelor's degree along with additional certificates in specialised topics required by the company. In many cases, a Master's degree is preferred. Most jobs require several years' project team member experience as well. Expertise in technical fields enhances an Engagement Manager's capacity to perform his job.
Engagement managers typically go on to direct strategic planning at higher levels in their companies. Consistently producing results to maintain a competitive edge builds confidence and trust. Because you build strong alignments between different groups, you establish a strong network of colleagues on which you can rely to move laterally or up in the company.
Expert Insight in the Job Outlook
Career opportunities in management are projected to expand about 17 per cent from 2006 to 2016 according to the U.S. Bureau of Labor Statistics. Salaries vary depending on the industry and job location. Compensation also depends on the scope of responsibility, complexity and technical expertise.
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